West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
Complaint Submissions

West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, PA, and are applied to the Company’s global manufacturing practices. Please contact your West customer engagement representative by email or phone in the region where the product was purchased to submit a complaint.

Global Quality Policy

West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.

West will continuously improve its customer satisfaction throughthe establishment of measures for the following:

  • Reduction of quality issues
  • Timeliness and quality of response to customers
  • On-time delivery
  • Reduction of defect rates as a monitor of process performance and improvement to meet and exceed customer expectations

West will implement and monitor processes to ensure complianceto all applicable cGMPs, ISO standards and regulatoryrequirements. Management is committed to continuously improvethe effectiveness of the Quality Management System, our productsand our services.

Eric M. Green 
President, Chief Executive Officer and Board Member.


West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.

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